Quality Assurance Policy

This Quality Assurance Policy outlines Michelle Howard Consulting Ltd commitment to delivering high-quality leadership, management, marketing and business focused training programmes. The goal is to continuously improve our training services to meet or exceed client expectations. We are actively working towards aligning our practices with ISO 9001 standards and are dedicated to implementing a robust quality assurance framework.

Scope

This policy applies to all aspects of the training programmes delivered by Michelle Howard Consulting Ltd including course content development, delivery methods, client interactions, and post-training support.

Objectives

• To deliver exceptional training programmes that meet client needs and expectations.
• To actively implement and adhere to a quality assurance framework aligned with ISO 9001 standards with a future aim of achieving ISO 9001.
• To continuously enhance the quality of training provision based on feedback and performance metrics.

Quality Assurance Framework:

Quality planning

• Training needs analysis: conduct thorough analyses of client needs and objectives at the point of initial engagement to ensure training content is relevant and up to date.
• Course development: develop training materials and modules based on current research, industry best practices, and client requirements.

Training delivery

• Instructor competence: ensure that all training is delivered by a qualified professional with relevant expertise in the area of training delivery.
• Training methods: utilise effective training methodologies and technologies to engage participants and facilitate learning.

Quality control

• Pre-training review: review training materials and session plans prior to delivery to ensure they meet quality standards and align with client objectives – review these with clients to ensure that each client is happy with delivery.
• Session evaluation: collect feedback from participants after each training session to assess content relevance, delivery effectiveness, and overall satisfaction.
• Regular assessment: conduct regular assessments of training programmes with clients and participants to gauge effectiveness, gather insights, and make necessary adjustments to improve the program’s quality.

Continuous improvement

• Feedback analysis: regularly analyse participant and client feedback, as well as performance metrics, to identify areas for improvement.
• Action plans: develop and implement action plans to address identified issues and enhance training quality.
• Professional development: Pursue ongoing professional development to stay current with industry trends and best practices in leadership and management training / accreditation Chartered Institute of Marketing as a Chartered Marketer.

Documentation and record keeping

• Quality records: maintain accurate records of training sessions, participant feedback, regular assessments, and improvement actions.
• Document control: ensure that all quality assurance documentation is up-to-date and accessible.

Responsibilities

• Michelle Howard, Director will take overall responsibility for the implementation and maintenance of this quality assurance policy and is responsible for adhering to the quality standards outlined in this policy and for ensuring that all training sessions meet established criteria.

Compliance

Michelle Howard Consulting Ltd is dedicated to achieving high standards in training services. Our commitment to quality assurance is demonstrated through our active efforts to align with ISO 9001 standards and our regular assessment of training programmes. This policy reflects our dedication to continuous improvement and client satisfaction.

Contact

If you have any questions about the company’s policy for quality assurance please contact michelle@michellehoward.co.uk.